Reference

What These Terms Cover on monas5

These terms set out how your monas5 account works — what you can do, what we expect, and how deposits through bKash, Nagad, or Rocket fit within the rules.

Account eligibility rulesWallet and payment conductAccess by eligible regionLive casino and slots
monas5 What These Terms Cover on monas5
TERMS SUPPORT

Questions About These Terms

If anything in these terms is unclear — whether it concerns your account status, a wallet transaction via bKash, Nagad, or Rocket, or regional eligibility — reach our support team through the channels below. We handle terms-related queries during staffed hours; complex account reviews may take longer.

Live Chat Reach us directly through the chat icon in the lobby. Terms and account queries are handled there first.
Email Support Send detailed account or eligibility questions to our support address. Include your registered mobile number and the payment method involved.
Help Centre Our help centre covers common terms questions — account rules, wallet conduct, and what to do if access is restricted in your region.
ACCOUNT SECURITY

How We Protect and Manage Your Account

Your account details and wallet activity are handled with care. We use encrypted connections for every session, whether you are logging in from Dhaka or any other location in Bangladesh. Account data is retained for as long as your account is active and for the period required after closure to meet our compliance obligations. If you want to know what data we hold, contact support with your registered details and we will respond within the timeframe stated in our privacy policy.

Encrypted Sessions

Every login — mobile or desktop — runs over an encrypted connection. Your PIN and wallet details are never stored in plain form on our servers.

Account Data Requests

You can request a summary of what data we hold against your account. Submit the request through email support with your registered mobile number.

Retention After Closure

When you close your account, we retain transaction records for the period required by our compliance obligations. After that period, personal data is removed.

Suspicious Activity

If we detect unusual activity on your account — multiple login attempts or irregular wallet transfers — we may pause access and contact you to verify identity before restoring it.

Common Questions About Our Terms

These questions come up often when reading through our terms. If yours is not here, reach us via live chat or email.

You can open an account if online gaming is permitted under the laws in your region. Access depends on your local law and eligible regions — check before you register.

Save your bKash transaction ID and contact support via live chat. Our team matches the transfer reference to your account and updates your wallet manually if needed.

No. One account per person is the rule. Running multiple accounts under the same identity is a breach of these terms and may lead to suspension of all associated accounts.

We post the updated version on this page with the revision date shown at the top. Continued use of your account after the effective date means you accept the updated terms.

Contact our email support with your registered mobile number and a clear request. We will respond within the timeframe set out in our privacy policy.

Stop using your account and contact support before the new terms take effect. Our team will guide you through the account closure process and confirm any remaining wallet balance.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.