Reference

How monas5 Handles Your Personal Information

Your account with monas5 involves real data — your mobile number, payment details from bKash, Nagad or Rocket, and your session activity. This page explains exactly what we collect, why we keep it, and what you can do about it.

bKash, Nagad, Rocket data handled carefullyYour account details stay privateContact us to request changesLive casino and slots

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REACH OUR TEAM

How to Contact Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, our support team is the right place to start. Send your request through any of the channels below and we will respond with what we hold and what steps come next. Response times depend on the complexity of your request, but we aim to acknowledge every privacy query promptly.

Live Chat Open the chat widget inside your monas5 account for the fastest route to our support team on any data or privacy question.

Email Support Send a written data request to our support email address found in your account settings. Useful for formal requests or when you need a written record.

Account Settings Some data changes — like updating your registered mobile number — can be handled directly from your account profile without contacting support.

What We Collect and Why We Keep It

monas5 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information you provide directly — your mobile number, name, and the payment method you register, whether that is bKash, Nagad or Rocket. We also collect session data: the device you used, your login time, and pages you visited

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inside the lobby. This data serves three purposes. First, it lets us verify your account and process your deposits and withdrawals correctly. Second, it helps us detect unusual activity on your wallet — if a login comes from an unfamiliar device, we flag it before processing.
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Third, it lets us improve how the mobile experience works for you, so returning to the lobby from your phone stays quick. We do not sell your personal data to third parties. Payment method details are passed only to the relevant payment processor — bKash, Nagad
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or Rocket — and only to complete the transaction you initiated. We retain your account data for as long as your account is active and for the period required under applicable regulations in the eligible regions we serve. If you close your account, we will tell
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you how long we keep records and why.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

Security, Cookies, Retention and Your Rights

We use SSL encryption across all account pages and payment flows, so the data moving between your phone and our servers stays protected. Cookies on monas5 do one practical job: they keep your session alive so you do not have to log in again every time you switch from mobile browser to a saved session. We do not use cookies to track you across other websites.

Account Security Your password is stored as a hashed value — we cannot read it, and neither can anyone who accesses our database. Two-step verification via OTP adds a second layer on login.

Cookie Use Session cookies keep your lobby state intact while you are active. Analytics cookies are anonymised and used only to understand page load performance on mobile, not to identify you personally.

Data Retention Active account data is retained while your account exists. After a verified account closure, we hold records only for the period required by the regulations covering eligible regions.

Your Rights You can request to see your data, ask us to correct inaccurate records, or ask for deletion where regulations allow it. Raise any of these through live chat or email support.

Privacy Questions We Hear Most Often

These are the questions we get most from people checking their account privacy. If yours is not here, reach out through live chat or email.

We collect your mobile number, name, and the payment method you register — bKash, Nagad or Rocket. We also log device and session data to keep your account secure.

Only with the payment processor needed to complete your transaction. We do not sell or share your payment data with advertisers or unrelated third parties.

Send a request through live chat inside your account or via the support email in your account settings. We will confirm what we hold and how to access it.

Yes. Submit a deletion request through support. We will process it subject to any retention requirements that apply in your eligible region under local regulations.

No. Our cookies are limited to keeping your session active and measuring anonymous page performance on mobile. We do not track your activity on other websites.

We use SSL on all account and payment pages, store passwords as hashed values, and send an OTP to your registered mobile number when we detect an unfamiliar login device.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRoulette SpeedBoost InfoTerms & Conditions

How monas5 Handles Your Personal Information

How to Contact Us About Your Data

Security, Cookies, Retention and Your Rights

Privacy Questions We Hear Most Often

01 What personal data does monas5 collect when I open an account?

02 Does monas5 share my bKash or Nagad details with anyone?

03 How do I request a copy of the data monas5 holds on me?

04 Can I ask monas5 to delete my account data?

05 Does monas5 use cookies to track me across other sites?

06 How does monas5 keep my account secure from unauthorised access?

Privacy Policy

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