Reference

What Our Terms Mean for Your Account

Using monas5 means your account activity is governed by these terms, which apply based on your local law and eligible regions.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount terms apply on all devicesLive casino and slots
monas5 What Our Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, a transaction via bKash or Nagad, or a request related to your personal data, our support team handles these through the channels below. We handle account-specific queries — including wallet disputes and access questions — through live chat and email during our published support hours.

Live Chat Start a chat from the account dashboard. Suitable for account-level queries, wallet transaction questions, and access issues. Available during support hours.
Email Support Send a detailed message to our support address for legal and data-related requests. Include your account number and the wallet method used, such as bKash or Nagad.
Help Centre Our help section covers common legal questions, how terms apply per region, and what to do if you think your account has been restricted in error.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold account data, transaction records, and session logs only for as long as necessary under applicable law and our internal retention schedule. You can request a copy of the data we hold on your account by contacting support with your account ID. Cookies are used to keep your session active across devices — for example, when you move from the mobile lobby to desktop — and to support security checks on login.

Data Retention

We keep your account and transaction data for the period required by applicable regulations. Once that period ends, data is deleted or anonymised according to our internal schedule.

Cookie Policy

Session cookies maintain your login state across bKash and Nagad deposit flows and across devices. You can manage cookie preferences in your browser settings, though some features require them.

Account Security

Accounts are protected with OTP-based login verification sent to your registered mobile number. Do not share your OTP. If you suspect unauthorised access, contact support immediately.

Data Requests

To request, correct, or remove personal data held on your account, contact our support team by email with your account ID. We process these requests in line with applicable local law.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms and data practices affect your account on monas5.

Yes. Access and account conditions depend on your location and local law. We recommend confirming that online account activity is permitted in your area before using the platform.

Transaction records linked to your bKash, Nagad, or Rocket deposits are stored securely and retained only for as long as required. We do not share this data with third parties outside of legal requirements.

Contact support by email with your account ID and specify what data you need. We will process the request and respond within the timeframe required by applicable law.

Yes. Submit a deletion request through our support email. Once verified, we will remove your data except where retention is required by law, such as for financial transaction records.

Contact live chat or email support immediately. We can place a temporary hold on your account while we investigate. Change your registered mobile PIN as a first step.

Yes. We send a notification to your registered contact when terms are updated. The updated version takes effect when posted. Continued account use after that point means you accept the new terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.